This one-day training course is designed to aid attendees in standing up for their rights, without being inappropriately aggressive. It is designed to help participants to express their thoughts, feelings, wishes and needs in a courteous, tactful and appropriate manner. ‘Assertiveness’ is encouraged as the most appropriate route to take in most situations, as it far exceeds passive or aggressive behaviour in terms of enhancing the prospects of attaining one’s goals and the maintenance of ongoing cordial and productive relationships. In one’s capacity as a MANDATE representative or employee, it is a basic requirement that you express relevant needs and desires in an appropriate manner. So, this course is designed to enable attendees to interact with others in an open, transparent, and appropriate manner, without doing damage to or infringing on the rights of others.
Learning Outcomes: At the end of this training course participants will know how to: