Successful Teams and Meetings: Achieving Your Objectives and Getting Your Message Across Assertively

Who is this programme for?

This course is aimed at Trade Union Staff and Activists working in a team environment.

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This one-day training course is designed to help course participants to acquire the necessary knowledge and to apply the appropriate skills and behaviours considered essential to the development of harmonious and successful teams and team meetings. That is, it will enable the building of stronger team relationships, as team members create the foundations for a high performing group or team and learn how to deploy the essential ingredients at meetings.

Having established one’s preferred team roles – and its strengths and development needs – the course will also give participants an understanding of the essentials associated with effective team meetings. It will cover a range of pertinent issues, including roles, planning/preparing for meetings (incl. agenda preparation), ‘best practice’ minute-taking, the management of challenging behaviours and scenarios at meetings and post-meeting assessment tools that are designed to enhance meetings for the future.

Directly related to the subjects of effective teams and their meetings, the course will also aid attendees in standing up for their rights, without being inappropriately aggressive. In one’s capacity as a MANDATE representative, team member and/or employee, it is a basic requirement that you express relevant needs and desires in an appropriately assertive manner – as opposed to being passive/submissive or aggressive.

Learning Outcomes

At the end of this training course participants will know:

• What role(s) they are best equipped to perform in a team.
• How to engage in constructive conflict.
• How to conduct effective team meetings.
• What is required to realise the potential of teamwork.
• The roles and responsibilities of the ‘model’ Chairperson/Facilitator, Secretary/Recorder and the other meeting participants.
• How best to prepare tailored agendas efficiently and effectively.
• The importance and the art associated with the assignment of follow-up team tasks or responsibilities and agreement on and the application of deadlines.
• The process for effective team participation and decision-making, as customised to and agreed upon by the team for the attainment of consensus.
• How to effectively manage and resolve challenging behaviours, situations and team meeting attendees.
• Use the right style of behaviour to help (rather than hinder) one in the attainment of the team’s goals and aspirations, thus achieving outcomes in a positive manner.
• Distinguish between passive, aggressive and assertive behaviour.