Union Representative Introductory

Monday 10 September 2018

The Union Representative Introductory Training Course is for new shop stewards/union representatives. The course aims to provide information, skills and knowledge to our shop stewards/union representatives to assist them in their role in the workplace.

Course content:

  • Background to Mandate.
  • The role and responsibilities of a Shop Steward/Union Representative.
  • Examining disciplinary/grievance procedures.
  • Developing negotiating skills.
  • Representing members at local level.
  • Communication skills/solving members’ problems.
  • Organising, Recruitment and Campaigns.
  • Induction presentations.

Certification and Progression:
Members who successfully complete this course will obtain a Mandate certificate. They may progress to a Union Representative Advanced
Course and to other relevant training courses offered by Mandate.