Negotiation Skills

Monday 15 June 2020

This 1 Day Workshop in Negotiation Skills is for Trade Union Activists who have a desire to improve their knowledge and understanding in conflict resolution and negotiation skills, managing the Process and the Psychology of the Negotiating Environment.


 Course Content:

  • The Psychology of the Negotiating Environment
  • Strategic Approach to Negotiations
  • Collective Decision Making
  • Identifying Goals to be Achieved
  • Prioritising Issues
  • Develop Tactical Plans.
  • Tactics in Negotiations–Both Sides–*Key Learning
  • Stone Walling
  • Cooling off Periods
  • The Negotiating Team – Formation; Delegation
  • An evolving plan – Sitting around the table
  • Different roles for different people
  • Who takes the lead?
  • Who takes the notes?
  • Who provokes the other side?
  • Who watches the other side?
  • Handling problems without sensation and becoming emotional
  • Producing facts to support arguments
  • Predicting counter arguments
  • Benchmarking – what are the markers to work towards;
  • Top, Middle and Bottom

Certification & Progression:

Members who successfully complete this training course will obtain a Mandate certificate.

 If you are interested in attending this training please contact your Mandate Union Official or the Mandate Training Centre on 01-8369699 or email to secure your place.