Union Representative Introductory

The Union Representative Introductory Training Course is for new shop stewards/union representatives. The course aims to provide information, skills and knowledge to our shop stewards/union representatives to assist them in their role in the workplace.

Course content:
➢    Background to Mandate.
➢    The role and responsibilities of a Shop Steward/Union Representative.
➢    Examining disciplinary/grievance procedures.
➢    Developing negotiating skills.
➢    Representing members at local level.
➢    Communication skills/solving members’ problems.
➢    Organising, Recruitment and Campaigns.
➢    Induction presentations.

Certification and Progression:
Members who successfully complete this course will obtain a Mandate certificate. They may progress to a Union Representative Advanced
Course and to other relevant training courses offered by Mandate.


Register your Interest.

Register your interest in this training course delivered by Mandate Trade Union. Please be aware that places are subject to availability and we will contact you in advance to offer you a placing.

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