Union Representative Introductory

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 The Union Representative Introductory Training Course is for new shop stewards/union representatives. The course aims to provide information, skills and knowledge to our shop stewards/union representatives to assist them in their role in the workplace.

Course content:
➢    Background to Mandate.
➢    The role and responsibilities of a Shop Steward/Union Representative.
➢    Examining disciplinary/grievance procedures.
➢    Developing negotiating skills.
➢    Representing members at local level.
➢    Communication skills/solving members’ problems.
➢    Organising, Recruitment and Campaigns.
➢    Induction presentations.

Certification and Progression:
Members who successfully complete this course will obtain a Mandate certificate. They may progress to a Union Representative Advanced
Course and to other relevant training courses offered by Mandate.

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