Union Representative Introductory


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The Union Representative Introductory Training Course is for new shop stewards/union representatives. The course aims to provide information, skills and knowledge to our shop stewards/union representatives to assist them in their role in the workplace.

Course content:

    Background to Mandate.
    The role and responsibilities of a Shop Steward/Union Representative.
    Examining disciplinary/grievance procedures.
    Developing negotiating skills.
    Representing members at local level.
    Communication skills/solving members’ problems.
    Organising, Recruitment and Campaigns.
    Induction presentations.

Certification and Progression:
Members who successfully complete this course will obtain a Mandate certificate. They may progress to a Union Representative Advanced
Course and to other relevant training courses offered by Mandate.



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