Union Representative Introductory
The Union Representative Introductory Training Course is for new shop stewards/union representatives. The course aims to provide information, skills and knowledge to our shop stewards/union representatives to assist them in their role in the workplace.
➢ Background to Mandate.
➢ The role and responsibilities of a Shop Steward/Union Representative.
➢ Examining disciplinary/grievance procedures.
➢ Developing negotiating skills.
➢ Representing members at local level.
➢ Communication skills/solving members’ problems.
➢ Organising, Recruitment and Campaigns.
➢ Induction presentations.
Certification and Progression:
Members who successfully complete this course will obtain a Mandate certificate. They may progress to a Union Representative Advanced
Course and to other relevant training courses offered by Mandate.
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